Help Us To Help You

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Help Us To Help You

Postby SV Pocket PC » Mon Jan 21, 2008 2:28 pm

If you're asking for help, help us to help you by including all the relevant information.

For example, here's a list of things to tell us:

  • What device you're using -- the maker and model (and, for phones, the carrier). If a device has different names on different carriers, like many HTC devices, giving both the OEM and carrier names will be useful. For example, the T-Mobile Dash and the HTC Excalibur.

  • What version of Windows Mobile is installed on the device -- Don't assume that we know. For example, Windows Mobile 5 Smartphone or Windows Mobile 6 Standard.

  • Whether you've done soft or hard resets already -- A soft reset is always a good idea to try before reporting problems. If the problem keeps occurring, then ask.

  • What hardware and software you're using -- Even if the question isn't about those, it can help to know. Include version numbers where possible.

  • What OS and version of ActiveSync you're using on your PC -- If you're asking about connectivity questions. Also let us know whether you rebooted your PC.
If you don't supply specific answers, we may only be able to give general advice.

Silicon Valley Pocket PC
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